I had two assistants handling calls because the calls never ceased. I’d look at the phone logs every morning and afternoon and put dots next to each message in red ink. Five dots meant “call back right now”; four dots was “call within thirty minutes”; three was “call before next meal”; two was “call by end of day”; and one dot signaled “call before end of week.” Even the most important clients wouldn’t necessarily get a return call right away. When I signed Marty Scorsese, I told him, “I’m not going to spend an hour on the phone with you a day—then I can’t be doing everything else I need to do
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