Because information had to be handled and transmitted by people, it was always distorted by communications; that is, by opinion, impression, comment, judgment, bias, and so on. Now suddenly we are in a situation in which information is largely impersonal and, therefore, without any communications content. It is pure information. But now we have the problem of establishing the necessary minimum of communications so that we understand each other and can know each other’s needs, goals, perceptions, and ways of doing things. Information does not supply this. Only direct
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