Denise Hauge

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One reason for this neglect is that effectiveness is the specific technology of the knowledge worker within an organization. Until recently, there was no more than a handful of these around. For manual work, we need only efficiency; that is, the ability to do things right rather than the ability to get the right things done.
The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
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