INTRODUCE HEROES AND VILLAINS. Whether it’s a movie or a novel, every great story has a hero and a villain. A strong business presentation has the same cast of characters. A spokesperson reveals a challenge (villain) facing a business or industry. The protagonist (brand hero) rises to meet the challenge. Finally, the townspeople (customers) are freed from the villain, the struggle is over, and everyone lives happily ever after. In some cases the villain can be an actual person or competitor, but tread carefully in these cases. Above all, make sure the hero—your product, your brand, or your
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