This attitude of gratitude is put into practice throughout the day by thanking a team member for a job well done, expressing appreciation to a customer for his business, displaying appreciation for a complaint, paying a compliment to another, and thanking a family member for not using a cell phone during dinner. By accentuating the positive through these acts of gratitude, the environment of these individuals becomes a more pleasant place to live and work. In addition, the individuals receiving these acknowledgments feel appreciated.
