Control: Meaningfully incorporating new power—and getting something meaningful out of the result—requires a willingness to give up at least some control and accept a range of outcomes, including an answer you might not view as ideal. Otherwise you’ll never really unleash people’s energy and enthusiasm. This does not mean an organization has to embrace anarchy. But it does mean that once you have carefully structured the ways your communities can engage, you need to be prepared to be surprised if they lead you in an unexpected direction.
