Donald Arteaga

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Today approximately 70 percent of police negotiators are trained using the FBI program. While assaults lead to a 78 percent casualty rate, data from the FBI shows that negotiation during hostage situations results in a 95 percent success rate. You know what the motto of the NYPD Hostage Negotiation Team is to this day? “Talk to me.”
Barking Up the Wrong Tree: The Surprising Science Behind Why Everything You Know About Success Is (Mostly) Wrong
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