First, once you identify your most difficult team members, spend a bit of time documenting the problems you’ve observed. These include issues involving performance, discipline, and attendance. Documentation is critical in the event you decide to fire them. Second, conduct monthly, or even weekly, performance reviews. These sessions will give you an opportunity to listen to your problem employees’ grievances and provide feedback and coaching. The sessions can be short, yet still have a huge impact on morale and performance. Third, spend 20% of your time with these individuals listening to their
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