Jon Nguyen

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But in complex adaptive systems, accidents are almost never the fault of a single person who saw clearly what was going to happen and then ran toward it or failed to act to prevent it. Rather, accidents typically emerge from a complex interplay of contributing factors. Failure in complex systems is, like other types of behavior in such systems, emergent (Perrow 2011).
Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations
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