They didn’t think about their pain, instead fixating on the cost. They resented doctors the same way they did mechanics, experts who discovered a problem and then made them pay for it.
But... that's only one side of the story. From the doctor, the mechanic, or (putting on my other hat) the programmer perspective, you don't really see what we are doing for the layman, or if you do, you don't understand it. Yes, we help create the complexity, but... you asked for it. Your really did.
