People often think of communication as talking, but it's also listening and receiving feedback. The best communicator is not the person who is the most eloquent speaker, but the person who has the ability to listen, process the information, and use it to make decisions that are in the best interest of the team. The best listeners truly hear what their team is saying and trying to convey, and they strive to improve as a result. In You Win in the Locker Room First I shared how Mike Smith's greatest strength is the way he truly listens to his team and is open to their advice. It's no wonder that
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