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A real hotel is for hospitality; and succor if a guest needs it. The best ones started that way. Unfortunately too many people in this business have forgotten.”
“Do any of us really know what we want for ourselves?
“Once in a while, though, you have to weigh what you want against what you believe in.”
When you believe in somebody, don’t be in a rush to change your mind.”
A hotel did not live by renting rooms alone. It could fill its rooms each day, yet still go bankrupt. Special services—conventions, restaurants, bars—were where the mother lode of profit lay.
