People are angry and afraid. “We have a lot of screamers,” she says. “What they’re yelling about may be completely unreasonable, but they have a need to vent.” So they show up at town meetings or they come to her. “Once you blow through all the smoke, a lot of times it’s a problem that isn’t possible to address at this level. It’s very hard for people to understand that. You can give them the reasons but they are taxpayers and feel that somebody should fix things.”
