Social capital is the mortar that connects team members, the feeling of safety and trust that allows people to ask crazy questions and provide slightly less crazy answers without embarrassment, to iterate to greatness. But social capital has to be built, banked, and stored. That means engaging in practices that are antithetical to a world that measures people by how well they meet their numbers. In that environment, asking your employees to make time for more idle chitchat sounds ridiculous.
