I realized I needed to learn to handle conflict better with my peers. You have to use release valves in the office to let the tension out. You can’t avoid it. In fact, you have to surface conflict continuously, before tensions mount too high. Tension is the price of admission when you are innovating. I should have confronted Jeff Zucker long before and told him that his actions were unacceptable. And I should have stated my position up front—I was in charge of the NBC Agency. I didn’t need his permission to run the agency. I had backed down to preserve the peace, but as I was coming to
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