over the course of a medical team’s day. They were made to encounter rudeness at the start of their day, this time not from a colleague, but from the presumably distressed mother of an infant. What Erez found was that the rudeness they experienced didn’t just affect their ability to treat the woman or her child in the moment. Nor did it only affect the next person or problem they encountered. ‘It affects them all day,’ says Erez. ‘They go through five patients afterwards. And they just don’t treat them appropriately. The entire day.’ One moment of rudeness in the morning can affect every
...more
