When problems arise, performance lags, mistakes are made or unethical decisions are uncovered, Lazy Leadership chooses to put their efforts into building processes to fix the problems rather than building support for their people. After all, process is objective and reliable. It’s easier to trust a process than to trust people. Or so we think. In reality, “process will always tell us what we want to hear,” Dr. Wong points out. “[Process] gives us a green light,” he continues, “but it may not be telling us the truth.” When leaders use process to replace judgment, the conditions for ethical
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