If leaders, in any profession, place an excess of stress on people to make the numbers, and offer lopsided incentive structures, we risk creating an environment in which near-term performance and resources are prioritized while long-term performance, trust, psychological safety and the will of the people decline. It’s true in policing and it’s true in business. If someone who works in customer service is highly stressed at work, it increases the likelihood that they will provide a poor customer service experience. How they feel affects how they do their job. No news there. Any work environment
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