The process of delegating is not a magical switch of handing something off to someone else and everything is roses. Instead, Scott explained, you go through stages. The first stage is giving tasks (but you still make decisions). The second stage is giving responsibility to make decisions (but they don’t own the result they are trying to achieve). The third stage is allowing determination of the result of tasks (but they don’t own the outcome, which is the benefit it will deliver to the company). And the fourth stage is getting employees to own the outcome. This is a process of education in
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