With all the sticky notes of Primary Jobs on the table in front of him, Roberto goes through the deductive process until he is left with the “one for the wallet.” It is clear what makes all the difference to the company, so Roberto declares his QBR is connecting with guests. He is such a good storyteller that people get excited about their adventure before the trip begins, stay excited while they are there, and talk excitedly about their trip after they get home. Next, Roberto starts the QBR protection, which means
