It’s just that the scope of the company’s ambitions far outstripped the resources available to achieve them, and that was mostly on purpose. It was assumed that each employee could do the work of two or three people via “ruthless prioritizing” or “smart trade-offs” or other rational-sounding methods that in reality panned out more as working through weekends and answering e-mails at midnight knowing you’d wake up at 6:00 a.m. to a flood of new ones.
