Lena Baran

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The practice of pushing more stuff on you is called “upselling” and is one of those things that, once you notice it, you can’t stop noticing. At the airport in Baton Rouge a few years back, I ordered a coffee. “Do you need a pastry to go with that?” the young man behind the counter asked. “I wasn’t too shy to order the coffee,” I said, “so what makes you think I’d hold back on a bear claw if I wanted one?” The fellow shrugged. “We have Danish too.” This made me furious. “On second thought, I don’t want anything,” I told him. Then I went a few doors down to Dunkin’ Donuts and said, “I would ...more
Calypso
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