A surgeon might have passed the garbage cans dozens of times without ever picking up on the anomaly. And including him in the conversation allowed the “brain” (hospital administration) to receive his message. We can use such organizational “neurons” to avoid the pitfalls of bad intel within our organizations. We need to have as many Jaspers around us as possible—people who will notice and be surprised by different things than we will. And we need to delegate to them the task of being surprised.
