The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

by Gene Kim

Situations like this only reinforce my deep suspicion of developers: They’re often carelessly breaking things and then disappearing, leaving Operations to clean up the mess.

“a ‘change’ is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact services being delivered.”

Any improvement made after the bottleneck is useless, because it will always remain starved, waiting for work from the bottleneck. And any improvements made before the bottleneck merely results in more inventory piling up at the bottleneck.”

“Remember, outcomes are what matter—not the process, not controls, or, for that matter, what work you complete.”

Getting replacement laptops is like a lottery. It’s tempting to bribe one of the service desk people, as one of the Marketing managers suggested, but I refuse to jump the queue.

the integrity of data, which, incidentally, form two of the three legs of the ‘confidentiality, integrity, and availability triangle’ or cia.”

a great team performs best when they practice. Practice creates habits, and habits create mastery of any process or skill.