The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

by Gene Kim

hurriedly write down, “Work center: machine, man, method, measure.” Erik continues, “

that you do in it Operations. But instead of a list of parts and subassemblies, like moldings, screws, and casters, you’re cataloging all the prerequisites of what you need before you can complete the work—like laptop model numbers, specifications of user information, the software and licenses needed, their configurations, version information, the security and capacity and continuity requirements, yada yada…

you’re actually building a bill of resources. That’s the bill of materials along with

able to get a handle on what your capacity and demand is. This is what will enable you to finally know

This is how we define capacity. Not a hit or miss gurss, but resources work centers etc

cycle time. “I think your target should be…” he says, pausing for a moment. “Ten deploys a day. Why not?” My jaw drops. “That’s impossible.”

All of our deployments should be this.

our security testing, and integrating it into the same process that William uses for his automated qa testing, we’re testing every time a developer commits code. In many ways, we now have better visibility and code coverage than any of the other applications in the company!”