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Show me a developer who isn’t crashing production systems, and I’ll show you one who can’t fog a mirror.
Situations like this only reinforce my deep suspicion of developers: They’re often carelessly breaking things and then disappearing, leaving Operations to clean up the mess.
“I used to love this work, but it’s gotten so much more difficult over the last ten years. Technology keeps changing faster and faster, and it’s nearly impossible to keep up anymore.”
What can displace planned work? Unplanned work.
“Unlike the other categories of work, unplanned work is recovery work, which almost always takes you away from your goals. That’s why it’s so important to know where your unplanned work is coming from.”
“Remember, outcomes are what matter—not the process, not controls, or, for that matter, what work you complete.”
