The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

by Gene Kim

which broke the payroll run. Information Security is always flashing their badges at people and making urgent demands, regardless of the consequences to the rest of the organization,

chain of command, you’ve got ten generals calling the shots here, and all of them have a direct line to each and every private in your company.

“Your job as vp of it Operations is to ensure the fast, predictable, and uninterrupted flow of planned work that delivers value to the business while minimizing the impact and disruption of unplanned work, so you can provide stable, predictable, and secure it service.”

repetition and practice are the prerequisites to mastery.”

for rigor and discipline, and constantly practicing and honing our skills are important lessons