“Guys, we’re down,” said Norm McClendon, the burly yet soft-spoken head of technical support for Keyhole and also Brian’s brother. He had joined Ed and Chikai in the cramped, overheated server room, which was more closet than room. Norm’s support lines were ringing endlessly as Ed tried for the third time to reboot the auth server. Each time it restarted, however, the crush of traffic overwhelmed the cobbled-together machine.
