difficult decisions with empathy is found in Goleman’s Working with Emotional Intelligence: Consider how employees were treated when plants closed at two companies. At GE, workers had two years’ notice that the plant would be closed, and the company made an intense outplacement effort to help them find other jobs. The other company announced the closing with just one week’s notice, and made no effort to help workers locate other employment. The results? Almost a year later, the majority of the former GE workers said it had been a good place to work, and 93
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