This is the essence of our convenience addiction: because we lack clear metrics for these behaviors’ costs, we cannot weigh their pros against their cons. Therefore, the evidence of any benefit is enough to justify continued use. Though group e-mails might be costing a company thousands of man-hours of value-producing deep thought, this mind-set argues, if such e-mails occasionally make an employee’s life easier, they should be allowed to continue.
Convenience addiction... interesting concept. Easy to ignore engagement to consider opportunity cost in the face of convenience.
