I’ve seen seasoned managers fail in their jobs because they don’t play at the right level. They try to do the job that’s one level below them, because that’s comfortable for them. They know how to do it. Then it cascades down: the next level of managers do the job one level below them and things become dysfunctional. People are confused about roles and responsibilities; they get discouraged, and eventually don’t want to work in that senior manager’s group.”
