According to a decade’s worth of 360-degree feedback data collected on business managers and leaders, issues related to having low EQ, “emotional intelligence”—being defensive, insensitive, arrogant, volatile, and lacking empathy for others—accounts for over 50 percent of the reasons for career derailment. The competencies rated the weakest by managers and leaders in the same ten-year study included “patience,” “listens well,” “understands others,” and “manages conflict effectively.”
