Stretch OKRs are an intense exercise in problem solving. Having gone through the Toolbar journey, I had a good sense of how to work my way through the inevitable troughs. Sure, there were sleepless nights. But no matter how much stress I was feeling, I stayed cautiously optimistic with my team. If we were losing users, I would tell them, let’s do an experiment to understand why and fix it. If compatibility was an issue, I’d assign a group to focus on that. I tried to be thoughtful and systematic and not too emotional, and I think that helped.
