We wanted open, clear, and constant communication about the work to be done and the challenges being faced, not only for a manager’s own team but for the company as a whole. • We wanted people to practice radical honesty: telling one another, and us, the truth in a timely fashion and ideally face to face. • We wanted people to have strong, fact-based opinions and to debate them avidly and test them rigorously. • We wanted people to base their actions on what was best for the customer and the company, not on attempts to prove themselves right. • We wanted hiring managers to take the lead in preparing their teams for the future by making sure they had high performers with the right skills in every position.
