We had a rule of thumb for whether to promote from within or bring in a top performer from outside: did the job to be done require expertise that no one inside had, or was the work in an area that we were ourselves at the forefront of innovating? With cloud services, there was better expertise outside, so it was much more effective for us to bring people in. With developing data algorithms, we were at the forefront of innovation and saw that in Eric we had a top-rate talent inside.
