He told me that when he started getting critical feedback from colleagues at Netflix, “It hurt. People told me, ‘Colson, you’re not good with communication; when you need to get a message out to a wide audience, you take too long to make the point and it’s unclear.’” His initial reaction was to think, Oh yeah? Well, I’ve got a lot of things to say about you too! But before long, he realized that “when you reflect on what they’ve said, you see it from their point of view, and you learn how to improve on those things. That directness was really helpful.”
