An apology is restoration of faith. It is conveying that ‘I let you down once, but you can trust me that I won’t put you through this again’. When we make a mistake, it shakes the trust of the other person. Most positive emotions rest on trust alone. For example, when you love someone, you trust them to be the way you perceive them to be or the way they project themselves. But, when they act to the contrary, it betrays your trust. This betrayal causes grief and it hurts you and it affects your love and feelings for the other person.
