Communication through conversation between two people is such an intrinsic part of life that we often take it for granted, yet we are all aware of occasions when friends and family get hold of the wrong end of the stick. What they thought they heard us say is not, in fact, what we thought we meant. Now multiply the possibilities of mis-hearing, misunderstanding and getting lost in translation when a person gets important news from their doctor, and then tries to report it back to their family afterwards. It’s a recipe for disaster.
