To this day, I believe planning out confrontations in detail is key. It prevents regrets in the moment (e.g., your temper getting away from you) and lets you control the exchange. Well, the day arrived: Michael asked me to copy another case. He said it in passing as he walked by me in the hall and into his office. “Meggie! I need you to copy a case for me.” He called all of us in the office by some similar nickname (Johnny, Jeffy, Stevie . . . ). I turned and followed him into his office, where he was now sitting behind his desk. My heart was beating hard, and I was conscious of it pounding in
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