For example, if your boss is concerned that you’re not always getting back to coworkers immediately, but your understanding was that he wanted you prioritizing customer calls, you could say: • “I definitely see what you’re saying. I was thinking that I should always prioritize calls from customers over anything else, and sometimes that means a delay in responding internally. Is that not the right way to approach it?” The key point here is not to argue with your manager’s viewpoint; you’re simply sharing yours and asking with genuine openness whether you should be looking at the situation
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