Natalie Brooks

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“I need to tell you about a problem with the newsletter that just went out. I realized this morning that one of the numbers in the lead article was wrong. This was my fault—I thought I’d fact-checked everything before it was finalized, but I missed this one. I’ve been pulled in a bunch of directions this week, and I rushed the newsletter process more than I should have. I’m drafting a correction to run by you, and I’m making a checklist to use in the future to make sure I don’t skip any steps. If I’d done that this time, I don’t think this would have happened. I’m really sorry about this!”
Ask a Manager: How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of Your Life at Work
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