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Kindle Notes & Highlights
break out of three vicious circles that plague our workplaces: creating overdependence, getting overwhelmed and becoming disconnected.
simple doesn’t mean easy,
build an effective new habit, you need five essential components: a reason, a trigger, a micro-habit, effective practice, and a plan.
if you don’t know what triggers the old behaviour, you’ll never change it because you’ll already be doing it before you know it.
Ask just one question. (And then be quiet while I wait for the answer.)
The Kickstart Question: “What’s on Your Mind?”
“The project side—any challenges around the actual content. The people side—any issues with team members/colleagues/other departments/bosses/customers/clients. And patterns—if there’s a way that you’re getting in your own way,
Ask the question. (And then shut up to listen to the answer.)
The AWE Question: “And What Else?”
things go off the rails in three ways: you work on the wrong problem; you do the work your team should be doing; and the work doesn’t get done.
The Focus Question: What’s the Real Challenge Here for You?
“If you had to pick one of these to focus on, which one here would be the real challenge for you?”
Stick to questions starting with “What” and avoid questions starting with “Why.”
what do you really want?”
The single biggest problem with communication is the illusion that it has taken place.”
asking the Lazy Question—“How can I help?”—to
“That’s a great question. I’ve got some ideas, which I’ll share with you. But before I do, what are your first thoughts?”
Saying Yes more slowly means being willing to stay curious before committing.
People don’t really learn when you tell them something.
They start learning, start creating new neural pathways, only when they have a chance to recall and reflect on what just happened.
The Learning Question: “What Was Most Useful for You?”
