Addie Watson

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The more complex a system, the more difficult it becomes to control.6 More complexity typically leads to a system that is difficult to see through—it is opaque, full of unexpected interactions and interconnections. These can play up in ways that human beings cannot keep up with. • The more complex a system, the more difficult it becomes for people to even know whether they still have adequate control or not.18 With lots of parts and interdependencies responsible for ensuring safety, it may not be easy to see how some are not living up to expectations, how some may have eroded.
The Field Guide to Understanding 'Human Error'
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