When disagreeing directly, it is essential to be powerful and congruent in your communication. Now is not the time to smile, use softeners and qualifiers, and pull out other people pleasing maneuvers. Now is the time to sound clear, be an authority, and look people in the eye. It’s OK to be nervous or have your heart rate increase. That is normal and expected if it gets tense or the stakes are high. Your goal is to communicate clearly, even if your heart is beating fast. And, as with all things, practice leads to mastery.
