Wally Bock

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People who crave to learn the truth about an issue don’t ask leading questions. They ask open-ended questions—inquiries that do not convey an opinion or bias. Ham would have been better off putting her query this way: “What’s your view on the foam damage?” Or she could have asked, “Does someone have a different point of view?” Or: “Can someone argue the opposite point of view?”
Great at Work: The Hidden Habits of Top Performers
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