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A similar problem occurs for changes outside of your control in the form of third-party vendors. Major cloud providers, like Amazon EC2, Microsoft Azure, and Google Compute Engine, provide service-level agreement policies that guarantee their customers 99.95% uptime. This equates to twenty-two minutes of allowable downtime per month. When your cloud provider is down, you are down, and Thief Unknown Dependency laughs at you.
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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