If I had to identify what kind of work is most neglected, it would be the work related to improving quality, including deferred maintenance, bugs, technical debt, and code without tests (legacy software, as defined by Michael Feathers).1 Time and cost often win when it comes to getting product out the door (“Just skip those tests. We need to get this delivered. We’ll come back to it later.”). The current corporate culture that focuses on people being “busy” all the time is absurd. Work is neglected when people are “busy.” Busy people, however, do not signal productivity—delivered value does.
Gabriel Casarini liked this
