Quinton

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Today, when I hear the term “best practices,” I attempt to use my magic introvert powers to avoid physically cringing. I have to remind myself that there are appropriate times for best practices. When the pilot goes through the checklist before heading down the runway. When the nurse cleans a wound before applying a bandage. When the system admin pulls the server out of rotation before restarting IIS. Best practices might sound cringeworthy, but they do have their place, especially when you’re doing something routine but important.
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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