Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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23%
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When was the last time fifteen people agreed on anything? When coordination needs are high, people aren’t available when you need them to be.
Jeff Gabriel
This is a good point of view for finding a type of process flow issue. Coordination has many forms. Could be explicit meetings, could be architecture review, could be project status reporting to stakeholders
26%
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Unplanned work not only causes its own problems but brings with it all the problems of too much WIP: context switching, interruptions, delayed work, and increased cost.
27%
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who are not completing project features are a red flag. Having a bunch of projects that are sitting at 90% complete does the company no good. Sales can’t sell a feature to a customer if the customer cannot access the feature;
30%
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Work is neglected when people are “busy.” Busy people, however, do not signal productivity—delivered value does.
30%
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In other words, it’s okay to kill zombie projects. If they are really needed, zombie projects can return from the dead. The things that matter most must not be sidetracked by the things that matter least.
33%
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It displays the four elements necessary to make a visual work: structure, usefulness, relevance, and honesty. This is what we want to accomplish when we make our work visible: easy on the eyes, accurate, meaningful, and efficient at a glance.
36%
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Looking back, I cringe at all that wasted time and how easily it would have been to alleviate the mutual pain if we had had visibility on all the work and its impacts to all the teams. But we didn’t, so our time continued to be siphoned away by invisible demand.
48%
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remember that starting simple is better than not starting.
52%
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You are a rare bird if you are fortunate enough to have a wide-open calendar which allows you to schedule half your day (say four hours) on blah, blah and a quarter of your day (say two hours) on blah.
Jeff Gabriel
True.. Having nothing other than long term division of time and a vague sense of overall scope is a lie.
56%
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They tend to focus on resource efficiency instead of applying systems thinking to improve the efficiency of the whole system, end to end.
58%
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How will you signal when work has been prioritized and is ready to be worked on? In other words—where is your line of commitment? How do people know which work
Jeff Gabriel
How do we know this at each phase ? From project to feature to work item
60%
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When you try to do too many things at one time, you won’t do any of them great, and sometimes you won’t finish them at