Christopher Browne

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As we move from 60–80% utilization, the queue doubles. As we move from 80–90% utilization, the queue doubles again. And again from 90–95%.3 Once we get past 80% utilization, the queue size begins to increase almost exponentially, slowing things down to a grinding halt as it pushes 100% capacity utilization.
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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